Cancellation Policy

A fee of $115 for therapists or the full cost of the appointment for psychiatrists will be charged for all missed appointments. A missed appointment is an appointment not cancelled during business hours on the business day (Monday-Friday) before the scheduled appointment time, or in the case of a Monday appointment, not cancelled by the preceding Friday. You may leave notice on the voice message system or send your clinician an email. If you cancel through the client portal, please also phone the office or email you clinician to confirm she has received the cancellation notice. 

Inclement Weather

In some cases of inclement weather, we may have to cancel or reschedule your appointment. If there is inclement weather (i.e., hurricane, snowstorm, ice storm under 34 degrees Farehenheit.) on the day of your appointment, please do the following:

  • Check the website to see if the office will be closed. Even though the office may be open, your individual clinician may decide to cancel all appointments. Thus, you must ALSO check your email to see if you have been notified by your clinician. You will not receive a call to cancel your appointment. It is up to you to check the website AND email to confirm your appointment.

  • In some cases, we may call/email you to request that you come in earlier or later than your scheduled time due to the weather.

  • If your appointment is cancelled, every effort will be made to reschedule your appointment. Please call Ashley at (410) 684-3806 to do so.

  • If you need to cancel your appointment due to inclement weather, you may cancel without a fee. Please email your clinician and/or call Ashley at (410) 684-3806 to do so. However, you must call at least three hours before your appointment to cancel. If you do not show up or call after your appointment time, you will be charged a missed appointment/late cancellation fee regardless of the weather.

  • If you have any doubts or questions, contact your clinician!

Electronic Communication

While we understand the convenience of electronic communication, please do not communicate therapy related information via text messaging or email. These communications are not protected and cannot be guaranteed as private. If you should send these communications, please understand that there is a risk to a third party accessing your information. If you need to communicate with a clinician it is best to do so in person or through the HIPAA compliant messaging in the Client Portal.  

Social Media

We do not accept “friend” requests or similar connections with clients, or their family members or friends, on social media. This is to protect your confidentiality and privacy. If you would like to “Like” our professional Facebook page or “Follow” us on Instagram or Pinterest, you may do so at your own risk. Please note that this is not a way to contact us, especially in an emergency.

If you would like your clinician to review your (or your child’s) social media interactions as part of our therapeutic work, please print what you would like us to review and bring it with you to session. Even if your or your child’s social media accounts are public, we will not examine them without your specific consent and direction.

Please note that any social media apps you use may seek to connect you with your clinician or with other visitors to our offices, through a “people you may know” or similar feature. We have no control over apps that may intrude on the privacy of your treatment in this way. If you would like to minimize the risk of others becoming aware of your connection to us or this office, please make use of the privacy controls available on your phone. Turning off a social media app’s ability to know your location, and refusing it access to your email account and the contacts and history in your phone, can help protect your privacy and confidentially.